In addition to offering our own fully managed dedicated servers, we also provide fully managed server management services on Windows servers located anywhere in the world. The service level we provide is very similar to that of our fully managed dedicated servers, but with some distinct differences. All Windows servers that we manage include the following: the initial setup and configuration, proactive monitoring, ongoing upgrades, 24x7 support, and access to our expert advice. Additionally, we also offer an optional backup service for servers colocated within our data center, only. Currently we only support servers running Helm or no control panel.
| Initial Setup / Intake |
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When you place a ask us to take over the management duties for a new server, we will complete configure your server for you. We provide a standard suite of software, which is installed and configured by our expert staff. If your server is an existing server, we do catalog all software on the server and inspect the configuration to insure everything is running as smoothly as possible. Additionally, all servers under go a rigerous security hardening procedure, and come with a library of customized scripts that we use to automate tedious tasks, such as log file rotation.
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| Proactive Monitoring |
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We monitor all externally accessible services running on your server at 60 second intervals. If our monitoring system detects and problems with your server or a particular service, our dedicated team of server administrators is immediately notified of the issue, and they start working to resolve the issue. You can rest easy knowing that we're monitoring your server and resolving any issues in a proactive manner.
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| Automated Backup |
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Available for an additional fee: Data files on your server are backed up on a daily basis to R1Soft CDP Service. All file restoration requests are free. You can also perform your own restores using the R1Soft web interface.
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| Ongoing Upgrades |
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We install security and non-security related upgrades for all of the software that's included on your server. You can count on us to install critical security related hotfixes within hours of their release. Non-critical security issues and non-security related upgrades are rolled out on a monthly basis.
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| 24x7 Support |
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Our helpdesk is staffed 24x7 for servicing all of your technical issues. Additionally, we provide our clients with severals ways to reach company owners 24x7 in order to ensure that your urgent, business critical issues are resolved completely to your satisfaction.
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| Expert Advice |
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Our technicians are available to provide you with expert advice regarding any and all server related issues or questions you have. We can provide you with recommendations regarding upgrades, performance improvements, third party software, etc.
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We also perform the following fee based services for our clients:
| Software Installs |
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We typically install most software packages for our clients at no charge. However, we do reserve the right to charge a reasonable one-time fee for the installation of any custom software packages you require.
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| Server Migrations |
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We are extremely experienced in performing all varieties of server migrations. Any properly executed server migration requires extensive planning, hours of hard diligent work by expert server administrators, and post migration support. All in all, a successful migration is a very time consuming project. Our migration services start at $300. If you are interested in having us migrate a server for you, please contact our sales team for a customized quotation.
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