- Am I responsible for billing my customers?
Yes. You are responsible for billing your customers and can charge them any price you want.

- Do I have to provide technical support to my customers?
We expect our resellers to act as a first line of technical support. However, if one of your customers comes to you with a problem you can’t solve, we will gladly provide you with assistance.

- Will my customers have access to the control panel?
Yes. Your customers will be able to login to Helm to administer their web site. They will be able to easily setup email accounts, DSNs, mySQL databases, additional FTP users, etc.

- Can I setup new accounts in real time, or do I have to wait for you to set them up for me?
We give our resellers access to a special reseller control panel, which enables them to setup new accounts in real time! Click here to see a demo.

- How can I get technical support from you?
We offer support via email, our web based helpdesk, and on our toll free phone. Email and helpdesk support is available 24x7 and phone support is available during normal business hours.

- Are your servers reliable?
In order to ensure that our servers are as reliable as possible, we take several important steps. First, we utiliize only true server grade hardware for our hosting servers. Secondly, all of our servers utilize RAID arrays to ensure data redundancy exists -- this is very important, as it means that our servers can sustain a drive failure and keep operating. Finally, we poll all of our servers at 60 second intervals to ensure they are running properly. If we detect any problems, we are notified immediately begin resolving the issue in a proactive manner.

- What’s your turn around time on support issues?
Anytime you contact our support department via email or our helpdesk, you should receive a reply within 45 minutes of having opened your ticket, 24x7. We also attempt to have all issues resolved in this window.